Your own back office

Want your control room in your own system, without opening Hospify? Everything the Live SOS Board does is in the API, with your secret key: see open incidents, follow the agent's trail, acknowledge, add notes and resolve. Your supervisors can use your tools, the Live SOS Board at org.hospify.cloud, or both: they stay in step.

Open incidents

const { data } = await hospify.incidents.list({ status: "open" });
for (const i of data) {
  console.log(i.id, i.agent?.external_id, i.status, i.location?.lat, i.location?.lng, i.responder);
}

One incident, with its trail

GET /v1/org/incidents/{id} adds the timeline (sent, acknowledged, escalated, notes, closed, with who and when). Add ?trail=true for every location point.

const incident = await hospify.incidents.get("inc_4821", { trail: true });
drawPath(incident.trail);   // [{ lat, lng, accuracy_m, at }, ...]

Act on it

Pass by to record who in your team did it; it shows in the timeline and on the Live SOS Board.

await hospify.incidents.acknowledge("inc_4821", { by: "Control room, Amaka" });
await hospify.incidents.note("inc_4821", { note: "Patrol car on the way, ETA 8 minutes", by: "Control room, Amaka" });
await hospify.incidents.resolve("inc_4821", { outcome: "resolved", note: "Agent home safe", by: "Control room, Amaka" });

The agent's app hears each step within a few seconds (responder is filled in when someone acknowledges), and your webhooks and event feed get it too.